Frequently Asked Questions


When making a purchase, please keep in mind that you, (the customer), are responsible for all duties, import fees, goods and services tax and any other fees that your country may impose on your purchase.

The amount of import tax and duties to be paid depends on the country that the goods are imported from. Duty tax rates are between 0 to 37.5% with the typical rate being 5.63%. A flat rate of 3% applies to e-commerce purchases that are in excess of the US import tax threshold limits.

We have no control for any temporary stalled in transit customs delays.