Please note, we have absolutely NO control over your package once it leaves our facility. For issues with lost or delayed deliveries, please contact UPS, USPS or DHL.

The main reason for returned packages is wrong or incorrect addresses data. We are not responsible for orders shipped to an old/incorrect address that comes through with an order or charges that may be incurred due to rerouting or reshipping of packages due to wrong or incorrectly entered addresses. We will try to accommodate a change of address if we get your message before your order ships, but we cannot guarantee it.

Package theft has increased dramatically and we work hard to ensure the safe delivery of your order, however, we are not responsible for packages lost in transit or stolen from doorsteps/mailboxes/delivery addresses. Please make the necessary arrangements to ensure the successful delivery of your package.

You must contact the carrier to resolve any issues.