I received the wrong item.

Rachel F2024-12-31T12:34:07-05:00We're human, and every so often, we might mispack an item. If this happens, please submit a support ticket. We will send you a return label to send back the incorrect product and we'll ship out the correct item(s) as soon as possible.

International duties, customs, goods and services tax, etc.

Rachel F2024-12-31T12:34:07-05:00

When making a purchase, please keep in mind that you, (the customer), are responsible for all duties, import fees, goods and services tax and any other fees that your country may impose on your purchase.

The amount of import tax and duties to be paid depends on the country that the goods are imported from. Duty tax rates are between 0 to 37.5% with the typical rate being 5.63%. A flat rate of 3% applies to e-commerce purchases that are in excess of the US import tax threshold limits.

We have no control for any temporary stalled in transit customs delays.

Is there nudity?

Rachel F2024-12-31T12:34:07-05:00

Only within certain calendars. There is no nudity on any Fangear.vip merch products, however, there are certain calendars that do contain uncensored images.

My package is lost, returned or was stolen.

Rachel F2025-01-02T09:30:41-05:00

Please note, we have absolutely NO control over your package once it leaves our facility. For issues with lost or delayed deliveries, please contact UPS, USPS or DHL.

The main reason for returned packages is wrong or incorrect addresses data. We are not responsible for orders shipped to an old/incorrect address that comes through with an order or charges that may be incurred due to rerouting or reshipping of packages due to wrong or incorrectly entered addresses. We will try to accommodate a change of address if we get your message before your order ships, but we cannot guarantee it.

Package theft has increased dramatically and we work hard to ensure the safe delivery of your order, however, we are not responsible for packages lost in transit or stolen from doorsteps/mailboxes/delivery addresses. Please make the necessary arrangements to ensure the successful delivery of your package.

You must contact the carrier to resolve any issues.

What type of packaging will you use for my order?

Rachel F2024-12-31T12:34:07-05:00All of our products are discreetly packaged. We use four types of plain packaging: Sealed cardboard boxes, Sealed tubes, Non-Transparent polyethylene bags, and Sealed mailing envelopes.

When will my order ship?

Rachel F2024-12-31T12:34:07-05:00Processing times will vary. We try to get your order out next day but sometimes processing may be 2 to 5 days (not including holidays or weekends.) We typically ship orders on Monday, Wednesday and Friday, although we do ship on additional days depending on volume. Please note, due to high volume, Holidays will affect our shipping schedule.

Where do you ship?

Rachel F2024-12-31T12:34:07-05:00

Why are some items available for personalized autographs and some are not?

Rachel F2024-12-31T12:34:07-05:00